Customer service

The customer, though positioned at the end of the chain of relations in the energy market, is its most important link. Hence an issue of key importance for power engineering companies is effective customer service, which is guaranteed by the products in our offer. 

 

We propose solutions which support entities in the energy market in management of: 

  • contacts with customers
  • working environment of entities serving the customer 
  • complaint, report and claim handling
  • sales processes resulting from customer service
  • retail sale network settlements 
  • product and customer knowledge 
  • seller change process

 

Benefits

  • Handling contacts with customers via many different communication channels 
  • Full information about each contact, its course and effects for the customer and the company
  • Unification of customer service across all customers
  • Uniform knowledge base covering the offered products and information on current customer service
  • Management of customer segmentation and loyalty programs