Service management

In the field of providing and maintaining services we have been using ITIL methodology-based implementations for years. This is a set of good practices independent of the type of performed business activity and used technology. 

 

Our customers are supported in the following areas: 

  • service provisioning – set of operations indispensible to provide access to the services, from signing the agreement, correct configuration of a service to final launching and providing the billing with information on this fact 
  • service support – set of processes aiming at providing the user with the expected accessibility and efficiency of IT systems. We support among others the processes of user reports service and incident, problem, configuration, change and version management. 
  • service delivery – processes supporting security of the services provided directly to the system users. They include: continuity, accessibility and capability of the services as well as service levels and finance management. 
  • service assurance – solutions aiming at providing relevantly high quality of the services offered by the telecommunications companies. They enable the monitoring of highly advanced telecommunications services and use the mechanisms which allow for automation of service inaccessibility location, filtering and separating minor incidents from the key incidents for a given service. Thanks to such software, we may guarantee complete control over the network and effective network management.