Digital transformation

Digital transformation is the integration of digital solutions and technologies into all areas of a business. Such integration directly leads to fundamental changes in the way a company operates and delivers value to its customers. As Sygnity, we not only provide solutions of our partners, but we also take care for quick and smooth implementation and maintenance of the technology.

Thanks to the partnership of global leaders in digitization, Sygnity is a proven and reliable partner in the process of digital transformation!


Digital transformation in the customer service area of the financial sector is the process of connecting and using data to personalise the experience. The main objective of improving the relevance of customer communication is to build trust and increase conversions.


Current solutions for industrial automation are replacing standard practices that have been used for years. The idea behind introducing more and more modern and advanced IT systems is to achieve further competitiveness in the face of changing market expectations.


Digital transformation in retail customer service must adapt to the omnichannel journey and extend brand identity across the customer lifecycle. Handling sales to partner networks has become more open to online systems during the pandemic. This has made collaboration for bulk purchases more flexible.

Sygnity offer

Requirements workshop and digital needs analysis

  • Identification of areas for digital transformation
  • Required connections of customer information systems
  • Developing the purpose of digital transformation

Building the concept of the ideal digital experience

  • New customer and existing customer
  • Defining the customer path (Customer Journey)
  • Developing strategies to build further conversions

Implementation of the concept and launch of accelerated conversion

  • Adjusting the customer interaction platform in the area of Customer Experience
  • Combining the channels of an omnichannel strategy
  • Combining data sources to provide the best personalised experience

Maintenance and further development

  • Extension of the implemented CX system with additional modules, including: traffic analytics, marketing targeting, marketing expenditure control, campaign profitability calculation
  • Integration of the implemented system with the existing CRM and ERP systems
  • Development in order to ensure the so-called Total Experience

Explore our partners' digital platforms

Adobe Experience Cloud

Adobe Experience Cloud is a collection of applications and services built on a single platform and designed specifically for exceptional customer experiences.


Magnolia is one of the fastest-growing enterprise-class content management systems on the market.


Sitecore is a single platform guaranteeing user experience on websites, mobile applications and broadly understood multi-channel access (omnichannel).


Umbraco is one of the most recognisable CMS systems. Built in .NET technology.

Meet our experts

Tomasz Gibas

Director of Digital Services Development

Karolina Zarębska

Senior Project Manager

Latest news

Sitecore - where are you heading?

We have the pleasure of living in times of digital transformation, where pioneering/innovative solutions are the daily bread, actually a requirement for a product to be the best on the market.

Sygnity partners with Adobe to deliver world-class digital services to its customers

We are starting to work with Adobe to bring our customers internationally proven Enterprise-class digital solutions – Adobe Experience Cloud and Adobe Commerce Cloud, which give users all the tools they need to manage success in the online world.

New challenges of multichannel communication

Tomasz Gibas, Director of Digital Services, in his speech at the IT@Bank conference addressed the topic of new challenges in multichannel communication.

Billon and Sygnity will work together on solutions using blockchain

Billon Digital Services, a Billon Group company, has signed a cooperation agreement with Sygnity, a leading provider of solutions for digital transformation of companies and public administration.

Partnership between Sygnity and Magnolia

Magnolia is one of the fastest-growing enterprise-class systems in the context of content management and personalised user experience. It enables the combination of content, data and digital services, including seamless marketing automation within a single platform. In addition, it stands out for its short implementation time.

Partnership between Sygnity and Sitecore

Sygnity S.A., an IT services provider and implementation partner operating in Poland for over thirty years, is entering into another strategic partnership, this time with the producer of a digital marketing automation platform – Sitecore.