Conversational solution for financial institutions
Unblu platform provides the “missing link” between online interactions and the face-to face interaction with a client, limits direct support and advice given in a traditional way in the institution.
By using Unblu, financial institution can engage and interact with customers in real time and guide them through their online interactions and decisions.
Offering real-time customer engagement takes customer support and advisory to a higher level.
There is a significant reduction in the number of connections with customer service in the traditional Contact Center channel, four times more contacts than in branches whose opening hours are not always convenient for the customer.
Unblu enables customer advisors (Call / Contact Centre) and clients to engage in a conversation, browse and cooperate on the website of a financial institution, electronic platform or in a mobile application.
The package includes services that are launched without the need on the client’s side to meet any technical requirements.
Basic services available in Unblu that allow to have a conversation in real time
The services described above ensure a secure way of communication, all contacts are archived on an ongoing basis, and can be very useful for future relations.
Basic services available in Unblu that allow to collaborate in real time
Designed to ensure safety and correspondence of data
Office Building Adgar Plaza B
NIP: 586 000 52 93
phone (+48 22) 290 88 00
fax (+48 22) 290 88 01
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