My Auto Assistant
A mobile application for car leasing companies and their customers
My Auto Assistant
My Auto Assistant (MAA) is a solution supporting customers of car leasing companies and customer service on the part of the lessor. The solution developed by Sygnity consists of a mobile application (installed by customers on their mobile phones) and a Back-office system used by the leasing company’s customer service department.
The application operated on the mobile phone presents information about the vehicle used and leasing contracts, as well as allows you to call for help in emergency situations. Thanks to the application, the customer always has control over the status of settlements and access to invoice history. He is provided with the data needed to use fuel cards.
The application makes it easier for the driver to contact assistance and the claim hotline. It supports the driver in arranging a visit to a workshop, tire service, as well as in finding the nearest workshop, taking into account the current location of the driver (GPS coordinates).
The application has a notification mechanism that reminds its user of upcoming events, e.g. dates of service visits or technical examinations.
The Back-office system, used by employees of the leasing company, enables the handling of customer workshop visit orders and, thanks to the notification mechanism, gives the opportunity to send sales messages and messages to all or selected customers, supporting marketing campaigns.
MAA is an ideal solution for car leasing companies – it improves the quality of their services and introduces process automation, eliminating some activities performed by call center or customer service employees. The leasing company becomes the business owner of the solution, and its customers are “end users” of the functionality offered by the application. Customers install and use the MAA application on mobile phones on their own (supported platforms: Android, iOS, PWA).
As MAA is Sygnity’s proprietary solution, it is worth emphasizing that it is possible to introduce any changes to the application to adapt it to the expectations of our customers.
This also means that the solution does not have to be limited to car leasing. After minor changes, it can also handle the leasing of any equipment e.g., agricultural or medical. This version is called MLA (My Leasing Assistant).
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