Our Client had to prepare for handling applications for government aid** in a very short time. The whole process required a detailed planning, starting with registering the application, through the validation of the information contained therein, to the submission of the application in the form of XML files to the Ministry of Finance. What is important, the correct processing of applications also required feedback communication – the Ministry had to effectively inform the bank about the acceptance or rejection of the application, as well as the necessity to complete the data (if applicable).

However, while Bank was able to quickly adapt the front-office system to the requirements, it lacked a platform that would enable a two-way communication with the Ministry of Finance, using STIR communication channel.

The biggest challenge for our Client (and at the same time a key factor determining the success of the project) was TIME. The slightest delay in the process could result in an “outflow” of clients to another bank. In the end, maintaining financial stability during the crisis determines whether a company will survive the crisis. Therefore, it was crucial for us to implement a tool that would not only allow the Bank to efficiently handle the process, but also be universal, modern and easily scalable.